South Peninsula Moms Last updated: 19 May 2026
1. Overview
South Peninsula Moms sells digital listing subscriptions for our online business directory at southpeninsulamoms.co.za. As our services are digital in nature, our refund policy is as follows.
2. Cooling-Off Period
In accordance with the Consumer Protection Act (CPA) of South Africa, you have the right to cancel a new subscription within 5 business days of your first purchase and receive a full refund, with no penalty or reason required.
To exercise this right, please contact us at nicole@southpeninsulamoms.co.za within 5 business days of your purchase.
3. Cancellations After the Cooling-Off Period
After the 5-business-day cooling-off period, subscriptions are non-refundable for the current billing period. If you cancel your subscription after this period:
- Your subscription will remain active until the end of the current billing cycle.
- You will not be charged again after cancellation.
- No partial refunds will be issued for unused time within a billing period.
You can cancel your subscription at any time through your account on our website under My Account → Subscriptions.
4. Billing Errors
If you believe you have been incorrectly charged — for example, charged after cancellation or charged the wrong amount — please contact us at nicole@southpeninsulamoms.co.za within 7 days of the charge. We will investigate promptly and issue a refund if an error is confirmed.
5. Failed or Declined Payments
If a recurring payment fails, your listing may be suspended until payment is received. We will notify you by email if a payment is unsuccessful. It is your responsibility to ensure your payment details are up to date.
6. Managed Listing Refunds
For Managed Listing subscribers, if we are unable to deliver the agreed posting schedule due to circumstances on our side, we will make up any missed posts at the earliest opportunity, or reschedule them to alternative days. We do not offer monetary refunds for isolated posting delays, but we are committed to delivering the full value of your subscription.
If we are unable to deliver the service because you have not provided the required content (text, images, etc.) by the agreed deadline, no refund will be issued for that period.
7. Charity Listings
Charity listings are free of charge and therefore not subject to this refund policy.
8. How to Request a Refund
To request a refund, please contact us:
Email: nicole@southpeninsulamoms.co.za Subject line: Refund Request — [your business name]
Please include your name, the email address associated with your account, and the reason for your request. We aim to respond within 2 business days.
Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or card provider.
9. Contact Us
If you have any questions about this policy, please get in touch:
Email: nicole@southpeninsulamoms.co.za Website: southpeninsulamoms.co.za